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SMTP server returned error “Illegal address syntax from unknown in MAIL command:” when emailing the historical logs from an EGX300

Issue
The SMTP server returned the following error:

Nov 26 09:16:03 ip-10-10-20-165 postfix/smtpd[23309]: warning: Illegal address syntax from unknown[192.168.0.64] in MAIL command: test@Schneider-electric.com

Also, the diagnostic page of the EGX300 shows a "connection error" under the SMTP portion.

Product Line
EGX300

Environment

EGX300 built in webpage configuration

Cause
The From Address: and To Address: are not in a format that the SMTP server recognizes.
SMTP server returned error “Illegal address syntax from unknown in MAIL command:” when emailing the historical logs from an EGX300

Resolution
Add the signs "<" and ">" to the From Address: and To Address: fields.

SMTP server returned error “Illegal address syntax from unknown in MAIL command:” when emailing the historical logs from an EGX300
Now, verify proper email operation.

Special Note.
The EGX300 is now obsolete. The replacement product is the EcoStruxure Panel Server product line, Panel Server PAS800 suggested.

Schneider Electric Danmark

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