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Issue:
How can I view/export PowerChute Event log?
Product Line:
PowerChute Network Shutdown
PowerChute Serial Shutdown
PowerChute Business Edition
Environment:
All supported OS
If the operating system is Windows but the version is unknown, navigate to Search and enter settings or CMD to open a command prompt
Double-click on Settings.
Then System.
Scroll to About and double-click About.
Via the command prompt, in search enter CMD
Then double-click on Command Prompt to open a command prompt.
Enter the command
systeminfo | findstr /B /C:"OS Name" /C:"OS Version"
On Linux, open a terminal and enter cat /etc/*-release to review the operating system version information.
cat /etc/*-release
Solution:
PowerChute Business Edition / PowerChute Serial Shutdown
To export the event log, navigate to the Event Log screen in the PowerChute web user interface (UI) and click "Create PowerChute Zip Archive". This will export the event log to a text file, EventLog.txt, located in the agent directory.
The default path for Windows OS is C:\Program Files\APC\PowerChute Serial Shutdown\agent
The default path on Linux is /opt/APC/PowerChute Serial Shutdown/agent
To determine the PowerChute version and gather the PowerChute logs, navigate to the PowerChute web user interface (UI), go to About in the upper-right, and scroll to the bottom of the page.
PowerChute Network Shutdown
To find the version of PowerChute Network Shutdown that is running open the PowerChute web user interface (UI) and go to Help - About.
Starting with PowerChute Network Shutdown 5.2, log in to the web UI and go to Help -> Export Support Logs
The logs will be compress and downloaded to the system default download page.
For PowerChute Network Shutdown versions 5.1 and below the event log exists in the file <install path>\group1\EventLog.txt on Windows systems and <install path>/group1/EventLog.txt on Unix/Linux systems.
The default path for Windows OS is C:\Program Files\APC\PowerChute\group1
For other logs see Schneider Electric FAQ FA241061 Files to gather when troubleshooting PowerChute Network Shutdown 3.1, 4.x, 5.x, PowerChute Business Edition 10.x, and PowerChute Serial Shutdown.
