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Sök bland vanliga frågor (FAQ)

Chrome constantly prompts users with "Install Silverlight" screen.

Issue:
When attempting to view webpages in Chrome users are constantly prompted with the "Install Silverlight" screen.

Product:
EEM 4.0 R2, EEM 5.0
Struxureware Power Monitoring 7.0.x
Power Monitoring Expert 7.2.x
Power Monitoring Expert 8.0

Environment:
Chrome 42.x
EEM 4.0 R2, EEM 5.0
Struxureware Power Monitoring 7.0.x
Power Monitoring Expert 7.2.x
Power Monitoring Expert 8.0

Cause:
With the release of Chrome 42 (released Apr 14/15) Silverlight is moving closer to becoming unsupported.  Chrome 42 disables by default the NPAPI API on which Silverlight runs in the browser, requiring users to re-enable the API if they wish to use Silverlight content in Chrome.  It's expected that support for NPAPI will be removed in a future version of Chrome altogether. 
The update for Chrome 42 is an automatic process.  The patch is automatically download and applied with the next close/open of Chrome after April 15. 
After the update, Silverlight will not function at all (by default).

Resolution:
*Warning: This article contains information about editing the registry. Improper changes to the registry can permanently damage the operating system. Always backup the registry before making any changes.*

The following registry key needs to be inserted or changed as follows:

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Google\Chrome\EnabledPlugins] "1"="java"

This can be accomplished in several ways.

Method 1:

  1. In Chrome, enter the following in the navigation bar:   chrome://flags/#enable-npapi

  2. Look for the following entry:  Enable NPAPI Mac, Windows (Enables the use of NPAPI plugins. #enable-npapi)  (should be highlighted at the top)

  3. Click "Enable"

  4. A toolbar at the bottom of the page will ask to re-launch the browser.

  5. Once this re-launch occurs, all will work as before (but the user must re-install Silverlight)

Method 2:

Using Command Prompt cmd.exe (as administrator) execute the following command:
reg add HKLM\software\policies\google\chrome\EnabledPlugins /v 1 /t REG_SZ /d java

 

Method 3:

Using regedit.exe (as administrator)

Navigate the registry, creating the keys as necessary. Inside EnabledPlugins, create a new REG_SZ valeu with name 1 and value java.
 

*NOTE: Also by using typical enterprise policy tools an administrator could insert this registry key into all the machines on a domain.

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