Issue:
The ATV31, ATV312 and ATV320 is showing 0 on the display after a run command is given and the motor is not running.

Product Line:
ATV31, ATV312, ATV320

Environment:
All

Cause:
Drive stays at 0Hz when run command is given

Resolution:
The drive is getting a run command but has no commanded speed.

Check your analog input signal.
Check your input assignment on the CTL menu under FR1 or try setting your low speed above 0hz to see if the drive will run.
Verify the polarity of your analog input is correct. The negative goes to COM and the positive goes to the AI terminal being used.
If you're trying to use the dial on the face of the drive as speed reference, make sure Fr1 is set to A1U1.

If this article does not answer your question, check out our FAQ database that has answers to more commonly asked questions:

Frequently Asked Questions - Schneider Electric (se.com)

If this FAQ did not solve your issue, you can call us at 1-888-778-2733 Option 2 and then 4 or e-mail us at drive.products.support@se.com to create a case with our Technical Support Team.

If you are not located in North America, please contact your local Customer Care Center for assistance:

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