Diagrams Do Not Scale or Display Correctly in PME 9.0 Web Application on iPhone Safari Language: English.

Issue:

Diagrams in the PME 9.0 Web Application do not scale or display correctly when accessed using the Safari browser on an iPhone.

Product Line:

Power Monitoring Expert 9.0

Power Monitoring Expert 2020

Power Monitoring Expert 2021

Power Monitoring Expert 2022

Power Monitoring Expert 2023

Power Monitoring Expert 2024

Environment:

Web Applications – Diagrams
iPhone
Safari browser
iOS 8.3 or later

Cause:

The PME 9.0 Web Diagrams application does not correctly scale or render when accessed through the /web path in the Safari browser on iOS devices.

Resolution:

To correctly display Diagrams in the iOS Safari browser, modify the Web Application URL by replacing /web with /ion.

Use one of the following formats:

• http://localhost/ion
• http://[ServerName]/ion
• http://[ServerIPAddress]/ion

Accessing the Diagrams application through the /ion path allows the page to scale and display correctly on iPhone Safari.

Recommendation:

If you are using an older version of PME, consider upgrading to the latest version for improved protocol support and security. For assistance with integration or upgrades, contact Schneider Electric Technical Support at: pmo-psup@se.com

Publicerad för: Schneider Electric Sverige