Issue:
Customer is unable to find the user manual or instructions for the SAGE Config to Excel Tool on the official website.
Product:
SAGE Config to Excel Tool v5.93
Environment:
- Tool used for converting SAGE configuration files to Excel format
- Firmware update packages available for SAGE RTUs
- Customer expects documentation on the website but cannot locate it
Cause:
The website does not include the instructions for the Config to Excel Tool. The documentation is packaged within the Firmware Update bundles, specifically in the ConfigToExcel folder.
Resolution:
- Locate the Firmware Update package for your SAGE RTU. The latest version is in the next link: SAGE RTU Firmware Update
- Inside the package, navigate to the ConfigToExcel folder.
- Open the included manual and refer to the “Getting Started” section for step-by-step instructions.
- If you do not have access to the firmware package, contact SAGE RTU Support or your authorized distributor to obtain the latest version of the tool and its documentation.
Example:
