Issue
The issue should tell what the article is about and briefly describe what's going on =>ex: the error message that pops up or is in the system log, general things that the reader may see happening with they're system/device to indicate this issue

Product Line
Power Monitoring Expert 7.2.2
Power Monitoring Expert 8.2
Power Monitoring Expert 9.0
Power Monitoring Expert 2020
Power Monitoring Expert 2021
Power Monitoring Expert 2022
Power Monitoring Expert 2023
Power Monitoring Expert 2024

Environment
Designer

Cause #1
When the user tries to open the VIP in Designer an error message is displayed which says, "Communications error, solve the problem and try again." Additionally, the ION Virtual Processor Service is not running.


Cause # 2
When the user tries to open the VIP in Designer an error message is displayed which says, "Communications error, solve the problem and try again." Additionally, the ION Virtual Processor Service is not running and cannot be started.

Resolution #1
Designer can't open the VIP because it is not running.

Resolution #2
The VIP is not running because both the vip.cfg and vip.bak files are corrupt. The current vip files (both .cfg and .bak in \config\cfg\vip\) should be deleted as well as the node diagram file (in \config\diagrams\nd). Then, when the ION Virtual Processor Service is started, a new, blank VIP will be created.
Use article: Restoring VIP | Schneider Electric Global (se.com)

Released for: Schneider Electric Singapore