Issue
To ensure ION Site Service continue to operate properly if the network connection to the server is interrupted, it may be necessary to install and configure Microsoft Loopback adapter.


Product Line
Power Monitoring Expert 7.2.x
Power Monitoring Expert 8.x
Power Monitoring Expert 9.x

Environment
Device manager

Cause
To ensure ION Site Service continue to operate properly if the network connection to the server is interrupted, it may be necessary to install and configure Microsoft Loopback adapter.

Resolution
To install the Loopback adapter in Windows 7, Server 2008 and Server 2012 and newer OS:

1. Click Start, then type cmd in the search box.
2. When cmd.exe appears, right-click it and choose Run as administrator.
3. In the command prompt, type hdwwiz.exe and press Enter.
4. Click Next.
5. Select Install the hardware that I manually select from a list (Advanced), then click Next.
6. Select Network adapters, then click Next.
7. Select Microsoft as the manufacturer, select Microsoft Loopback Adapter as the adapter (for Server 2012 and newer OS the adapter will be called Microsoft KM-Test Loopback Adaptor), then click Next.
   - If Microsoft Loopback Adapter is not install, you can get the installation here: Microsoft Loopback Adapter
8. Select Next to confirm the installation.
9. Select Finish to complete the installation.

To configure the newly created adapter:

1. Click Start > Control Panel > Network Connections.
2. Select the newly created connection (named Local Area Connection #, where # is its order number).
3. Right-click on the selected connection and choose Properties from the menu.
4. Confirm that Microsoft Loopback Adapter or Microsoft KM-TEST Loopback Adapter is displayed in the Connect Using: field.
   
   
5. Deselect everything except Internet Protocol (TCP/IPv4).

1. Select Internet Protocol (TCP/IP), and click Properties to open Internet Protocol (TCP/IP) Properties.
2. Select Use the following IP address. Fill in the IP address and Subnet mask fields.
   
   Example: 10.10.10.10, 255.255.255.0
   
3. Click Advanced to open Advanced TCP/IP Settings.
4. Switch to WINS and select Disable NetBIOS over TCP/IP.
5. Click OK to close Advanced TCP/IP Settings.
6. Click OK to close the Internet Protocol (TCP/IP) Properties.
7. Click OK to close the connection properties.

Released for: Schneider Electric Singapore