Issue
When connection to EM4xxx meters using the EM4800 configuration tool, an error message pops up:
"Couldn't determine unit type based on ModelNum xxxxxxxx-xx-xx"
Product Line
EM4xxx series meters
Environment
Meter configuration
Resolution
Un-install the current version of EM4800 Configuration Tool that you have installed and re-install the latest version of the tool.
Latest version of the tool from the following link: * IMPORTANT NOTICE: This version is NOT measurement Canada Approved.
When connection to EM4xxx meters using the EM4800 configuration tool, an error message pops up:
"Couldn't determine unit type based on ModelNum xxxxxxxx-xx-xx"
Product Line
EM4xxx series meters
Environment
Meter configuration
Resolution
Un-install the current version of EM4800 Configuration Tool that you have installed and re-install the latest version of the tool.
Latest version of the tool from the following link:
​This config tool supports the new Demand feature released with meter firmware revision 1.46
Released for: Schneider Electric Singapore
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