Issue:
A customer is attempting to submit an Activation Request file through the Licensing web portal but receives the following error message.



Product Line:

Power Monitoring Expert 7.2.x

Power Monitoring Expert 8.x

Power Monitoring Expert 9.0

Power Monitoring Expert 2020

Environment:
PME License web portal

Cause:
The "ActivationRequest.xml" file has been generated with the License Manager rather than the Floating License Manager.

Resolution:
Resubmit the request using the Floating License Manager following the steps in the Web Portal activation process. FA225923

Released for: Schneider Electric Singapore