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Unable to install Vijeo Designer 6.2 on Windows Server 2012

Published date: 10 January 2020

Issue:
While installing Vijeo Designer 6.2 on Windows Server 2012, a Window pops up for "Windows Installer Coordinator" that causes the installation to fail.

Product Line:
Vijeo Designer (all versions)

Resolution:
Windows Server has a feature called RDS (Remote Desktop Session Host Windows Installer) Compatibility. If RDS Compatibility is not disabled, an error message appears during installation and Vijeo Designer is unable to complete installation. The error will state that the msiexec.exe has failed. To avoid this situation, please follow the steps below:

If RDS Compatibility is enabled, the Enable item is set to 1 in the registry table, as in one of the following locations:


HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows NT\Terminal Services\TSAppSrv\TSMSI\Enable


HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server\TSAppSrv\TSMSI\Enable

To disable, we want to set Enable = 0.

Once the registry item is set, re-run the Vijeo Designer installation.

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