Issue:
NetBotz camera motion detection stops working after upgrade.
Product Line:
NetBotz
Environment:
NBRK0750, NBWL0755, NBPD0165
Cause:
Some instances have been seen where after an upgrade to the NetBotz appliance, a motion mask is applied to the entire camera image which causes motion detection events / clips to stop.
Resolution:
Within the NetBotz appliance user interface, set a small section of motion mask and save it. Then go back and clear the motion mask for that camera, this should reset the cameras motion mask to a default state. You will need to do this for each camera which is not reporting motion events / clips.
*If you require to have a section of the camera with a motion mask, you will need to set that up after this reset motion mask procedure is complete.
NetBotz camera motion detection stops working after upgrade.
Product Line:
NetBotz
Environment:
NBRK0750, NBWL0755, NBPD0165
Cause:
Some instances have been seen where after an upgrade to the NetBotz appliance, a motion mask is applied to the entire camera image which causes motion detection events / clips to stop.
Resolution:
Within the NetBotz appliance user interface, set a small section of motion mask and save it. Then go back and clear the motion mask for that camera, this should reset the cameras motion mask to a default state. You will need to do this for each camera which is not reporting motion events / clips.
*If you require to have a section of the camera with a motion mask, you will need to set that up after this reset motion mask procedure is complete.
Released for: Schneider Electric Singapore
Issue:
NetBotz camera motion detection stops working after upgrade.
Product Line:
NetBotz
Environment:
NBRK0750, NBWL0755, NBPD0165
Cause:
Some instances have been seen where after an upgrade to the NetBotz appliance, a motion mask is applied to the entire camera image which causes motion detection events / clips to stop.
Resolution:
Within the NetBotz appliance user interface, set a small section of motion mask and save it. Then go back and clear the motion mask for that camera, this should reset the cameras motion mask to a default state. You will need to do this for each camera which is not reporting motion events / clips.
*If you require to have a section of the camera with a motion mask, you will need to set that up after this reset motion mask procedure is complete.
NetBotz camera motion detection stops working after upgrade.
Product Line:
NetBotz
Environment:
NBRK0750, NBWL0755, NBPD0165
Cause:
Some instances have been seen where after an upgrade to the NetBotz appliance, a motion mask is applied to the entire camera image which causes motion detection events / clips to stop.
Resolution:
Within the NetBotz appliance user interface, set a small section of motion mask and save it. Then go back and clear the motion mask for that camera, this should reset the cameras motion mask to a default state. You will need to do this for each camera which is not reporting motion events / clips.
*If you require to have a section of the camera with a motion mask, you will need to set that up after this reset motion mask procedure is complete.
Released for: Schneider Electric Singapore
Need help?
Start here!
Find answers now. Search for a solution on your own, or connect with one of our experts.
Contact Support
Reach out to our customer care team to receive more information, technical support, assistance with complaints and more.
Where to buy?
Easily find the nearest Schneider Electric distributor in your location.
Search FAQs
Search topic-related frequently asked questions to find answers you need.
Contact Sales
Start your sales enquiry online and an expert will connect with you.
