This article is applicable for the HMIGTU open box Win10 and the Multi Display Adaptor
Root cause
āIntelĀ® Graphics Driver doesnāt support Duplicate Setting with graphics driver for remote connection (DisplayLinkĀ® Graphics Driver).
DisplayLinkĀ® Graphics Driver is a graphics Driver for remote connection.
Before to follow the procedure to fix the issue, please note that:
- Recommend to use Mouse and Keyboard.
- Disable Write Filter Function
- Product restart is required
- After the uninstall, MDA setting is required again. Please set by the āMDA Configuration Toolā
First Step: Uninstall IntelĀ® Graphics Driver
1. Open Control Panel ā Uninstall a Program
2. Select āIntelĀ® Graphics Driverā and āUninstallā
3. Open Device Manager
4. Select and Right-Click āDisplay adapters ā IntelĀ® HD Graphicsā
5. Select āUninstall deviceā
6. Turn on the check box āDelete the driver software for this deviceā and select Uninstall
Limitation:
1. Graphic function performance is down
-> Graphic performance might get slow. Especially animation, video image could be stop (not re-start).
2. The resolution setting of 4:3 Display Model is limited
-> Some resolution could not select. (The recommended resolution for unit is still supported.)
3. The resolution setting and display image of Wide Display Model is not correct
-> Wide resolution might be able to be selected when duplicated. But display image might not be displayed correctly. Display image is stretched or shrunk.
Released for: Schneider Electric Singapore


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