Our Brands

Welcome to the Schneider Electric Website

Welcome to our website.
		
How can we help you today?
Why the display cannot be duplicated with the Multi Display Adapter and HMIGTU open box Win10?
The option "Duplicate these displays" is not available in Windows setting when using Multi Display Adapter with HMIGTU Open Box Win10
popup windows

This article is applicable for the HMIGTU open box Win10 and the Multi Display Adaptor

Root cause
ā€œIntelĀ® Graphics Driver doesn’t support Duplicate Setting with graphics driver for remote connection (DisplayLinkĀ® Graphics Driver).
DisplayLinkĀ® Graphics Driver is a graphics Driver for remote connection.

Before to follow the procedure to fix the issue, please note that:
  • Recommend to use Mouse and Keyboard.
  • Disable Write Filter Function
  • Product restart is required
  • After the uninstall, MDA setting is required again. Please set by the ā€œMDA Configuration Toolā€

First Step: Uninstall IntelĀ® Graphics Driver
1. Open Control Panel – Uninstall a Program
2. Select ā€œIntelĀ® Graphics Driverā€ and ā€œUninstallā€
uninstall driver1

3. Open Device Manager
4. Select and Right-Click  ā€œDisplay adapters – IntelĀ® HD Graphicsā€
5. Select ā€œUninstall deviceā€
6. Turn on the check box ā€œDelete the driver software for this deviceā€ and select Uninstall

driver issue 2



Limitation:
1. Graphic function performance is down
-> Graphic performance might get slow. Especially animation, video image could be stop (not re-start).

2. The resolution setting of 4:3 Display Model is limited
-> Some resolution could not select. (The recommended resolution for unit is still supported.)

3. The resolution setting and display image of Wide Display Model is not correct
-> Wide resolution might be able to be selected when duplicated. But display image might not be displayed correctly. Display image is stretched or shrunk.

Schneider Electric Singapore

Explore more
Product:
Users group

Discuss this topic with experts

Visit our Community for first-hand insights from experts and peers on this topic and more.
Explore more
Product:

Need help?

  • Start here!

    Find answers now. Search for a solution on your own, or connect with one of our experts.

  • Contact Support

    Reach out to our customer care team to receive more information, technical support, assistance with complaints and more.

  • Where to buy?

    Easily find the nearest Schneider Electric distributor in your location.

  • Search FAQs

    Search topic-related frequently asked questions to find answers you need.

  • Contact Sales

    Start your sales enquiry online and an expert will connect with you.

I'd like to receive news and commercial info from Schneider Electric and its affiliates via electronic communication means such as email, and I agree to the collection of information on the opening and clicks on these emails (using invisible pixels in the images), to measure performance of Schneider Electric's communications and to improve them. For more details, please read our Privacy Policy.

  • Product Documentation
  • Software Downloads
  • Product Selector
  • Product Substitution and Replacement
  • Contact Support
  • Find our Offices
  • Get a Quote
  • Where to buy
  • Careers
  • Company Profile
  • Report a misconduct
  • Accessibility
  • Newsroom
  • Investors
  • EcoStruxure
  • Job Search
  • Blog
  • Legal Information
  • Privacy Policy
  • Cookie Notice
  • Terms of use
  • Change your cookie settings
Your browser is out of date and has known security issues.

It also may not display all features of this website or other websites.

Please upgrade your browser to access all of the features of this website.

Latest version for Google Chrome, Mozilla Firefox or Microsoft Edgeis recommended for optimal functionality.