Issue

In Power Monitoring Expert (PME), the connected sites appear in the management console application, but do not appear in the web application's device manager.

Product line

Power Monitoring Expert 8.x
Power Monitoring Expert 9.x
Power Monitoring Expert 2020
Power Monitoring Expert 2021
Power Monitoring Expert 2022
Power Monitoring Expert 2023

Power Monitoring Expert 2024

Environment
PME Web Application

SQL Server Management Studio (SSMS)

Cause

Sites are included in the [ION_Network].[dbo].[Gate] table. The "type" column requires "3rd party Ethernet host." If the type column shows "Power Measurement Ethernet Device", it must be updated. This issue could have occurred after an upgrade from a previous PME version.

Resolution

*Warning: Irreparable database damage can occur. This procedure should only be performed by users familiar with SQL Server Management Studio. Databases should be backed up prior to performing this procedure.*

1. Run the below query and observe what appears in the type column. Keep note of what is in the "Type" column for the following step.

SELECT * FROM [ION_Network].[dbo].[Gate]

2.  To update the type, run the below query:

Update [ION_Network].[dbo].[Gate] set Type ='3rd-Party Ethernet Host' where Type='Power Measurement Ethernet Device'

Released for: Schneider Electric Singapore