Within Singapore, when you have a system in place, and you start to see the benefit of automation, you might want to consider having these processes audited by a certified consultancy and given a stamp of certification. This will require ample documentation of the steps, security and processes involved, taking up many of your managers’ time and resources. A good step in keeping documentation is to have them centralised but accessible via a secure privileged access management system.
There are many system integrators
who can build and create such a system for SME owners, and these critical documentation are normally stored in the Cloud with two-factor authentication and privileged access management. Another reason why documentation of your automated process is critical, is for knowledge transfer and accountability.
There are many times when project managers and production line supervisors feign ignorance for not knowing a step in the process due to it being a new thing they’ve yet to learn and excel in. With documentation, the SME owner can ensure that everyone from the top-down has access to these steps and processes, and if in doubt, they should have the necessary access to review and reference them. If any of your line managers leave the company, the documentation and its steps will become even more critical, as you can then pass on the knowledge to new incoming managers, without the need to physically conduct extensive training for them or worse, expect them to learn these new automated process by instinct or past experience without supervision or guidance.
So there you have it, some points in helping the SME owner share and gain acceptance
among his or her team on the need to explore automation, why the need for automation and how to begin automating at least a small step or process in a large environment of systems and procedures.
This helpful guide serves to help SME owners on identifying what exactly they should automate, how they can kick start the process and what they should consider, from starting small, planning carefully especially with existing staff, setting quantifiable goals, to monitoring and measuring them, having remedy and rollback procedures, training staff and securing the integrated systems for future upgrades and competitive advantages as part of their overall post-implementation strategy.