How to Deactivate Communication Error Alerts for Nodes in Vista.
Issue:
Customer would like to know how to deactivate nodes or suppress “Communication Error” alerts for devices that are known to be deactivated or have known issues.
Product Line:
Power Monitoring Expert 9.0
Power Monitoring Expert 2020
Power Monitoring Expert 2021
Power Monitoring Expert 2022
Power Monitoring Expert 2023
Power Monitoring Expert 2024
Cause:
Environment:
Vista showing "Communication error" in Vista
Resolution:
Log into ION Enterprise Vista and click on "Options". Here is two options:
1. User can "Uncheck" the "Alert on Comm errors for Disabled Devices" which will not give "Communication error" for deactivated devices.
2. User can "Uncheck" the "Alert on Comm Errors" which will deactivate the "Communication error" for all devices.
Recommendation:
If you are using an older version of PME, consider upgrading to the latest version for improved protocol support and security. For assistance with integration or upgrades, contact Schneider Electric Technical Support at: pmo.support@se.com