Issue
Energy flow can be expressed as received/delivered or imported/exported depending on whether it is from a suppliers viewpoint or that of the consumer.

Environment
Energy Delivered vs. Received
Energy Imported vs. Exported
Energy Into the Load vs. Real Energy Out of the Load

Cause
The terms delivered and received may be confusing as to which direction the energy flows

Resolution
If imported by the demand customer, the energy is delivered by the utility (Energy delivered/imported/Into the load). Alternately, if the demand customer is also putting power onto the grid it is exported from the customers point of view and received by the utility (Energy received/exported/out of the load).