{}

Our Brands

Impact-Company-Logo-English Black-01-177x54

Welcome to the Schneider Electric Website

Welcome to our website.
How can we help you today?
Can I determine when a drive was sold based on the serial number?
Issue:
Information about serial number of drive.

Product line:
All drive products.

Environment:
All drive products.

Cause:
Customer is unsure when they purchased the drive and needs to know in order to validate warranty.

Resolution:
The serial number includes a date code for the manufactured date.  Schneider Electric sells to distributors who then sell to the end user.  The end user must maintain proof of purchase, if needed, in order to return a failed drive under warranty.  Standard warranty is 18 months from date of purchase.   If the manufacturing date is less than 18 months old, then the drive is considered within the warranty period.  If the manufacturing date code is greater than 18 months old, then proof of the purchase date must be provided in order to validate the warranty.

Schneider Electric UK

Explore more
Range:
Articles that might be helpful Users group

Discuss this topic with experts

Visit our Community for first-hand insights from experts and peers on this topic and more.
Explore more
Range: