Issue:
What would cause Modicon M221 "Gateway Not Running" error on login?
Product:
M221, Machine Expert Basic
Resolution:
The reason for this is the SoMachine Basic Communications Gateway Service is not activated . To turn on you have to go to the Services control panel, scroll down to the SoMachine Basic Gateway and turn it on. The following video demonstrates this process.
Note: SoMachine Basic has been replaced by the new software Ecostruxure Machine Expert Basic.
If this FAQ did not solve your issue, you can chat with us at chat with us or e-mail us at customer.services@se.com to create a case with our Technical Support Team.
If you are not located in North America, please contact your local Customer Care Center for assistance:
Released for:Schneider Electric UK
