Our Brands

Impact-Company-Logo-English Black-01-177x54

Welcome to the Schneider Electric Website

Welcome to our website.

Search FAQs

PME9.0 - PME Diagnostics Tool cannot retrieve log from ION_SystemLog

Product Line
Power Monitoring Expert 9.0

Diagnostics Tool 9.0

In the Diagnostics result, an error "The conversion of a varchar data type to a datetime data type resulted in an out-of-range value" is inserted into ION_SystemLog part, and no logs are retrieved from database.

Depending on the Regional Settings, the tool cannot parse the data type. This will happen when the Format setting in Windows Region is set to English (Finland) for instance and it can happen for different region settings as well.
Please, do NOT change the system locale (in the Administrative page).

Change the Format setting to English (US) to run the tool or use SQL to obtain the ION_SystemLog information.

Schneider Electric UK

Explore more
EcoStruxure Power Monitoring Expert
Explore more
EcoStruxure Power Monitoring Expert
Users group

Discuss this topic with experts

Visit our Community for first-hand insights from experts and peers on this topic and more.