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Unable to download to HMISTO7 over USB cable with Virtual Machine

Issue:
Download over USB cable fails to start when using a Virtual Machine (VMware, Fusion, etc) running EcoStruxure Operator Terminal Expert

Product Line:
HMISTO, HMIGTU, HMIST, EcoStruxure Operator Terminal Expert

Resolution:
When running EcoStruxure Operator Terminal Expert in a Virtual Machine (VMWare, Fusion, etc), ensure to set the USB Compatibility to version 1.1 if you require to download to the HMI via USB cable. If you leave it at 3.0 or 2.0, the USB download will not start.

If this FAQ did not solve your issue, you can chat with us at chat with us or e-mail us at customer.services@se.com to create a case with our Technical Support Team.

If you are not located in North America, please contact your local Customer Care Center for assistance:

Support | Schneider Electric Global (se.com)


Schneider Electric UK

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