How to Request an RMA for SAGE RTU Repairs
Issue
Users need guidance on initiating the Return Material Authorization (RMA) process for repairing SAGE RTU products.
Product
SAGE RTU Product Line
Environment
Utility substations or industrial sites where SAGE RTU units require repair or replacement.
Cause
Damaged or malfunctioning hardware components in SAGE RTU devices that need factory repair services.
Resolution
To request an RMA for repairs:
- Email your request to SageRTU_Support@se.com.
- Review the Return Services Policies and complete the RMA Request Form.
- Prepare essential details:
- Tag numbers of affected products
- Serial numbers
- Best practices:
- Remove known good parts to minimize repair costs
- Ensure accurate information for faster processing
Released for: Schneider Electric UK
Need help?
Product Selector
Quickly and easily find the right products and accessories for your applications.
Get a Quote
Start your sales inquiry online and an expert will connect with you.
Where to buy?
Easily find the nearest Schneider Electric distributor in your location.
Help Centre
Find support resources for all your needs, in one place.