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Power Monitoring Expert - When I try to navigate to a device in Diagrams, I am told 'the template for the requested device cannot be found' even though it works in Vista

Published date: 24 June 2020

Issue
User sees the message "The template for the requested device cannot be found" when attempting to go to a device's default template page in Diagrams even though the same thing works in Vista.

Product Line
Power Monitoring Expert 

Environment
PME Web Applications

Resolution
The Diagrams Web Application can have a problem using auto-diagram to open a device diagram if the device name contains unusual but permitted characters.

As an example, consider a device with the name 'testau)to-r+ep=or(ter!na#m$e&'.

These types of unusual characters cause problems in a web environment because they become part of the URL and are not interpreted correctly in a web browser. The workaround is not to use these types of characters in device names.


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