Browse FAQs

EcoStruxure Power Monitoring Expert 9.0 - Technical FAQs

Published date: 07 October 2019

Frequently asked questions about Power Monitoring Expert 9.0 (PME 9)

Product Line
Power Monitoring Expert 9.0

New installs or upgrades to Power Monitoring Expert 9.0



Question: If I do an in-place upgrade of a PME 8.2 system to PME 9.0 do I get a PME 9.0 trial license?

Answer: Yes. Your 8.2 licenses will not longer be valid but you will get a PME 9.0 trial license.


Installation and Upgrades


Question: Does PME 9.0 still support SQL Server 2008 R2?

Answer: No. Neither SQL Server 2008 R2 nor Windows Server 2008 R2 are supported. The PME 9.0 installer will not proceed if either of these Windows/SQL Server versions are detected. PME 9.0 also does not support Windows Server 2012 (2012 R2 is supported) or Windows 8.1.


Question: What version of SQL Server Express does the PME 9.0 installer use for new installs?

Answer: SQL Server 2016 Express 64-bit will be used. If 32-bit hardware is to be used with Express, it is up to the user to download and install SQL Express prior to installing PME 9.0. Also, the PME 9.0 installer will not install SQL Server Management Studio with Express. It is up to the user to download and install Server Management Studio from Microsoft if it is required.


Question: PME 9.0 allows the use of SQL Server integrated authentication PME database access. Does this mean that SQL Server can be installed without enabling mixed-mode authentication?

Answer: The answer is yes as long as ENM is not installed using the same SQL Server instance. ENM still requires mixed-mode authentication.


Question: Does upgrading PME to 9.0 require and upgrade to ENM?

Answer: There is a new version of ENM (8.3.4) that includes a number of bug fixes and cyber security enhancements (support for TLS 1.2). As with previous versions, the old version must be uninstalled prior to installing the new version


Web Applications:


Question: In PME 9.0 will a user get logged out of the web applications if there is no activity?

Answer: Yes. The user will be logged out of the web applications after 20 minutes of no activity. This also applies to the thick client applications such as Vista/Designer/Management Console. This default value can be changed. To do this, browse to http://HOSTNAME/systemdataservice/timeoutsettings where HOSTNAME is the server name of the application server. This allows you to specify a default timeout value. The web applications and the thick client applications can have different timeout values. Setting the value to 0 removes the timeout altogether, although for security reasons, it is not recommended. For the changes to take effect immediately, an iisreset might be needed. Kindly look into FA211981 for further directions.


Question: Do I need to have a security certificate to use the web applications?

Answer: The login screen for the web applications can only be accessed via https. The PME 9.0 installer will create a self-signed certificate if no certificate exists and will force the user to go to the web applications authentication page via https. Because the certificate we provide by default is self signed, not digitally signed, you may see an error stating 'This site is not secure', but you can still proceed to the authentication web page. To resolve this error you will need to replace the self-signed certificate we provide with an official digitally signed one.

Refer to the link below for PME9.0 Documentation:

PME9.0 Installation files:


Was this helpful?

What can we do to improve the information ?

Can't find what you are looking for?

Reach out to our customer care team to receive information on technical support, assistance for complaints and more.