What can cause an InF3 or internal error 3 on the ATV630 and ATV930 Process drives?
Issue:
InF3 error on the ATV630 and ATV930 Process drives.
Product Line:
ATV630, ATV930, ATV660, ATV960 etc
Environment:
All
Cause:
ISL communication time out error between Application and power board
Resolution:
• Check the internal connections (44 pin ribbon cable between control block and power board).
• Replace the control block
In some situations INF3 has been reported on Size 7 drives running Firmware V3.7 IE40. This was a rare occurrence, and only reported on Size 7. This issue has been corrected on versions above 3.7.
If this article does not answer your question, check out our FAQ database that has answers to more commonly asked questions:
Frequently Asked Questions - Schneider Electric (se.com)
If this FAQ did not solve your issue, you can call us at 1-888-778-2733 Option 2 and then 4 or e-mail us at drive.products.support@se.com to create a case with our Technical Support Team.
If you are not located in North America, please contact your local Customer Care Center for assistance:
Support | Schneider Electric Global (se.com)
InF3 error on the ATV630 and ATV930 Process drives.
Product Line:
ATV630, ATV930, ATV660, ATV960 etc
Environment:
All
Cause:
ISL communication time out error between Application and power board
Resolution:
• Check the internal connections (44 pin ribbon cable between control block and power board).
• Replace the control block
In some situations INF3 has been reported on Size 7 drives running Firmware V3.7 IE40. This was a rare occurrence, and only reported on Size 7. This issue has been corrected on versions above 3.7.
If this article does not answer your question, check out our FAQ database that has answers to more commonly asked questions:
Frequently Asked Questions - Schneider Electric (se.com)
If this FAQ did not solve your issue, you can call us at 1-888-778-2733 Option 2 and then 4 or e-mail us at drive.products.support@se.com to create a case with our Technical Support Team.
If you are not located in North America, please contact your local Customer Care Center for assistance:
Support | Schneider Electric Global (se.com)
Released for: Schneider Electric USA
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