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Why is the ATV12 Drives modify button not active in somove?

Issue:

The ATV12 Modify button is not active in Somove.

Resolution:

You can not modify the ATV12 drives part number or firmware version while offline in SoMove.

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If this article does not answer your question, check out our FAQ database that has answers to more commonly asked questions: Frequently Asked Questions - Schneider Electric (se.com)

If this FAQ did not solve your issue, you can call us at 1-888-778-2733 Option 2 and then 4 or e-mail us at drive.products.support@se.com to create a case with our Technical Support Team.

If you are not located in North America, please contact your local Customer Care Center for assistance: Support | Schneider Electric Global (se.com)

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