How can we help you today?

What cause a PHF3 fault on an ATS480 series soft starter?

Resolution:
PHF3 is Phase loss error.  If the motor current in one or more phases is below the threshold set in [Phase Loss Thd] PHL parameter, the soft starter triggers the [Phase Loss] PHF3 error.
This PHL parameter is visible if [Phase Loss Monit] PHP is set to [Yes] YES.

Causes:
• Loss of one or several phases on mains or motor side
• Soft starter incorrectly supplied or tripped fuses.
• Defective motor
• Defective wiring on the motor or the supply mains

Remedy:
• Verify the threshold set in [Phase Loss Thd] PHL is compatible with the motor. Set PHL to 5% and try again.
• Verify the motor supply wiring and any devices located between the mains and the soft starter
(contactor, fuses, circuit-breaker,...)
• Verify the motor

Clearing the Error Code:
This detected error is automatically cleared with the [Auto Fault Reset] ATR or manually with the
[Fault Reset Assign] RSF parameter after its cause has been removed.

If this article does not answer your question, check out our FAQ database that has answers to more commonly asked questions:

Frequently Asked Questions - Schneider Electric (se.com)

If this FAQ did not solve your issue, you can call us at 1-888-778-2733 Option 2 and then 4 or e-mail us atdrive.products.support@se.comto create a case with our Technical Support Team.

If you are not located in North America, please contact your local Customer Care Center for assistance:

Support | Schneider Electric Global (se.com)

Schneider Electric USA

Explore more
Range:
Users group

Discuss this topic with experts

Visit our community and get advice from experts and peers on this topic and more
Explore more
Range:
  • Help Center
  • Contact Sales
  • Find our Offices
  • Where to Buy
  • Tech Support: 877-342-5173
  • Careers
  • Company Profile
  • Investors
  • Newsroom
  • Report a Misconduct
  • Product Documentation
  • Software and Firmware
  • Product Selector
  • Product Replacement
  • DigestPLUS Online Catalog
  • Industries
  • Partners
  • Schneider Electric Community
  • Events
  • Privacy Policy
  • Cookie Notice
  • Terms of use
  • Change your cookie settings