How do I perform an RMA? | Schneider Electric USA

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How do I perform an RMA?

If there is any issue with one of your Schneider Home products, call the Customer Care Center (CCC) at 1-877-SEHOME1. The following criteria must be met for an RMA to be initiated: • You have completed the Schneider Home Certification training. • The Schneider Home system is still under warranty based on commissioning date. • CCC has remotely troubleshooted your issue and determined a replacement is needed. If the following criteria are met, Schneider Electric will ship you your replacement product in 3-5 business days, or you can go to your nearest distributor location to pick up your replacement product if in stock.