Harmony XB5S Biometric switch "Connected device" error
Issue:
"Connected device programmed by another software" error in XB5SSoft
Product Line:
Push Buttons and Operator Interface
Environment:
XB5S Biometric Switches
Resolution:
The "The connected device is used and programmed by another software" error appears because you can only modify/update the XB5S database with the computer that was originally used to set up the device.
If you want to program the device with a different computer, you will have to save a copy of the database and do a factory reset.
If required, please contact product support with the serial number of the XB5S (6 digits) so we can provide the complete factory reset procedure.
Released for: Schneider Electric USA
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