How to Increase Timeout for Web Application Gadgets, Dashboards, and other Web Related Services

Issue:
When working with larger dashboards and others web related items it may take some time for the sources to load. It may become necessary to increase the timeout so that the sources can have the time to load.

Product Line:
Power Monitoring Expert (PME) 2021
Power Monitoring Expert (PME) 2022
Power Monitoring Expert (PME) 2023
Power Monitoring Expert (PME) 2024

Environment:
Power Monitoring Expert (PME)
PME Databases

Resolution:

Warning: Irreparable database damage can occur. This procedure should only be performed by users familiar with SQL Server Management Studio. Databases should be backed up prior to performing this procedure.

The setting for increasing this timeout can be found in the Application Modules database. There are two ways to edit this default value:

1. Manually go to the table and adjust the value:
   1. Open SQL Server Management Studio and sign into the PME database
   2. Expand on the databases and look for the Application Modules database
   3. Expand on the database and go to the Views folder
   4. Right click on Configuration.ConfigurationSettings and press "Edit Top 200 Rows"
   5. Match the columns with these parameters
      1. ItemType = Web Application
      2. Item = Dashboard Settings
      3. Key = DashboardWebServiceTimeoutMs
   6. Manually edit the value in the Value column by double clicking on it (default is 120000)

2. Run this query and change the [timeout period in ms] into the value in milliseconds (without the brackets)

update [ApplicationModules].[Configuration].[ConfigurationSettings]
set value = [timeout period in ms]
where ItemType like 'Web Application' and Item like 'Dashboard Settings';

Released for: Schneider Electric USA