Issue

Firmware upgrade procedure.

Product Line

EcoStruxure Panel Server (EPaS) series

Environment

Configuration

Webpage

Cause

Firmware updates are regularly released to address security vulnerabilities, maintain remote access certificate validity, introduce new features, fix bugs, and ensure compliance and compatibility

Resolution

1. Reasons for Updating Firmware

Firmware updates are regularly released to address security vulnerabilities, maintain remote access certificate validity, introduce new features, fix bugs, and ensure compliance and compatibility

Security Patches

Firmware updates include critical security patches that protect the device from vulnerabilities. Schneider Electric signs all firmware using its public key infrastructure to ensure integrity and authenticity.

New Features and Bug Fixes

Updates provide the latest features, performance improvements, and fixes for known issues. This ensures optimal functionality and compatibility with other EcoStruxure components.

Remote Access Certificate Validity

Schneider Electric’s remote access certificates are tied to specific firmware versions and have expiration dates. If the firmware is outdated, remote support may not work. For example, version 002.001.000 is valid only until 24 November 2025, while newer versions extend validity further.

Compliance and Compatibility

Updating ensures compatibility with the latest EcoStruxure Power Commission software and other connected devices in the switchboard.

2. EcoStruxure Panel Server firmware upgrade procedure

It is considered good practice to periodically check for the latest firmware updates on se.com, especially when troubleshooting issues. One of the first questions to ask when a problem arises is whether your EcoStruxure Panel Server (EPaS) is running the most up-to-date firmware.

a. Where and How to Check the Firmware Version?

You can find the firmware version of an EPaS through its web interface using a compatible browser such as Google Chrome, Mozilla Firefox, or Microsoft Edge.

Steps:

1. Connect your EPaS directly to a laptop or computer or via your network
2. Open the browser and enter the EPaS IP address in the format:
   https://<IP Address>
3. Log in using your Username and Password.
4. On the login page, the EPaS displays system information, including the firmware version, as shown in the example image below.

Figure 1.1 and 2: Browser

1. Ignore the warning

Ignore the warning, click on "Advanced" >

2. Click on Proceed to ...

Figure 2: Login page

Visit SE.com to confirm whether your current firmware is the latest version for your EPaS hardware. If it is not up to date, download the appropriate Firmware (F) and Hardware (HW) files based on your EPaS model:

• Entry Level: EPaS 400 series
• Universal Level: EPaS 600 series
• Advanced Level: EPaS 800 series

Once downloaded, proceed with the upgrade process.

Figure 3: Software and firmware resources on SE.com

The actual firmware on the PAS600L above is version 2.3.0 ( F: v2.3.0 and HW: v1.0.0) whereas the latest firmware from SE.COM is v2.4.0, therefore we need firmware update on this :

Figure 4: Latest firmware

Upgrade procedure Starts

Note: Avoid power and/or network interruption during the process.

a. Download the Latest Firmware
Go to SE.com, select the correct firmware for your EPaS model, and download it. Save the file to your laptop or PC.

b. Log in to the EPaS Web Interface

1. Open a compatible browser and enter the device’s IP address in the format:
   https://<IP Address>
2. Log in using your credentials as described in step 1 above.
3. After successful login, the interface will default to the Settings page, where you will see the following window:

Figure 5 : EPaS Settings page

• Click on  Maintenance >

Figure 6.1 and 2: EPaS Maintenance page

1. Maintenance

2. Firmware update

• Click on Firmware update >

Figure 6: EPaS Firmware update page

Since the firmware is already download to the computer, click on “Import file” >

Figure 7: Import and upload file

After the file is imported, click on “Start” and let it download as below until completion. >

Figure 8: File upload starting

Figure 9: Upload completed

Then click “Install” >

Figure 10: Firmware installation in progress

Figure 11: Firmware installation completed

After the installation is done, the EPaS must be restarted, so click on “Restart” >

Figure 12: EPaS restart

Press on “ Confirm” to restart the EPaS. >

Figure 13: Restart in process

Figure 14: Restart completed

Click on “Go back to login page” >

Figure 15: Login page

When the update is completed successfully, the login page will display the new firmware version (v2.4.0 in this case) along with the hardware details.

Other resources:

• https://www.se.com/us/en/faqs/FAQ000248443/
• Ecostruxure Panel Server documentation
• EcoStruxure Power Commision Software
• Video: Using EcoStruxure Power Commission

Released for: Schneider Electric USA