How do I fix connection issues with the SoMove cable?
Resolution.
After certain Windows updates, driver configurations may stop working correctly. The FTDI driver used by the SoMove cable is commonly affected. The main issues are that the SoMove cable is not recognized by the computer (Device Manager) or does not appear as an option to scan a network in scan in SoMove.
Follow these steps to restore proper operation:
- Disconnect the Modbus cable from the computer.
- Uninstall the FTDI driver from the Program and Features menu in Windows. (See the image below for reference)
- Restart your computer.
- Uninstall SoMove, then reinstall it. (This will automatically reinstall the required driver.)
After completing these steps, reconnect the cable and verify communication in SoMove.
If this article does not answer your question, check out our FAQ database that has answers to more commonly asked questions:
Frequently Asked Questions - Schneider Electric (se.com)
If this FAQ did not solve your issue, you can call us at 1-888-778-2733 Option 2 and then 4 or e-mail us atdrive.products.support@se.comto create a case with our Technical Support Team.
If you are not located in North America, please contact your local Customer Care Center for assistance:
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