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What is an INF8 (internal error 8) on an ATS480 softstart?

This fault indicates an internal electronic power supply error. The soft starter's control board has detected that its low-voltage logic supplies (5V, 13V, or 24V) are out of range


Possible causes:

External shorts: Connected 24V devices or digital inputs drawing too much current. Disconnect all field wiring from the 24V source terminals. If the fault clears, find and fix the short circuit in your external loops.

Loose internal connections: Unseated ribbon cables between internal circuit boards.

Component failure: A damaged control board or power board.


If this article does not answer your question, check out our FAQ database that has answers to more commonly asked questions:

Frequently Asked Questions - Schneider Electric (se.com)

If this FAQ did not solve your issue, you can call us at 1-888-778-2733 Option 2 and then 4 or e-mail us at drive.products.support@se.com to create a case with our Technical Support Team.

If you are not located in North America, please contact your local Customer Care Center for assistance:

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