How do I resolve the “Your access has to be reviewed by Schneider Electric” error when validating secondary contacts in mySchneider?

If you are seeing this error message:

“To validate secondary contacts, your access has to be reviewed by Schneider Electric. Please contact our Customer Support or our dedicated Schneider Electric representative to request it.”

Please follow the following steps:

Please open your services dashboard to find your company admin by:

1. Click on your profile icon

2. Click on “Services”.

3. Click on “Topics for you”

4. Hover over Contact Admin

Scenario #1: Please contact your company admin via email and request them to provide you with administrative rights to fix the error message you are seeing above.

Scenario 2: If you do not see a company admin, please open a support case with the “mySchneider Tool Support > Help with Other Technical Issue” and describe the issue you are facing.