Why won't my Room Sensor connect?

Question

Accepted Answer

Try these steps to connect a Room Sensor:

1. Make sure the battery has power. If the sensor's light doesn't come on, replace the CR2450 coin cell with a new one.

2. Make sure your smart home hub supports Matter and Thread.

3. Turn on Bluetooth on your phone.

4. Put the sensor in pairing mode: hold the reset button for 3 to 10 seconds, until the light blinks green.

5. Try another setup method: scan the QR code, enter the setup code, or on iPhone, hold your phone near the sensor.

Still not connecting? Contact Schneider Home Care at +1-844-810-3320

Released for: Schneider Electric USA