Schneider Home Support
Schneider Home Support
Find the answers you need for Schneider Pulse, Inverter, Boost, and Wiring Devices with our FAQs, expert guidance, and online tools.
Schneider Home FAQs
Schneider Pulse
No, you cannot make a line-side tap connection from the Schneider Inverter to the Schneider Pulse CSED Panel. Line-side tap connection requires that the wires from the inverter are connected to the service wires on the line side of the service disconnect. The inverter output circuit should be terminated on a circuit breaker installed on the bus bar inside the Pulse CSED.
The Schneider Pulse CSED Panel is compatible with Square D QO circuit breakers. QO circuit breakers are plug-on products.
The number of loads that can be controlled will vary depending on the number of breakers in the panel and if used for partial or whole home backup. For partial home backup, you will only be able to control the loads on the essential/critical loads side.
In general, 120V relays use two spaces for two points of control. 240V relays use two spaces for one point of control up to 30 amps. 240V relays up to 60A uses four spaces for one point of control.
Upgrading the main electrical panel is subject to local building codes and safety regulations and typically requires obtaining permits. Always check with your local building department, power company, and any other relevant authorities to understand the specific permit requirements and regulations for main panel upgrades in your area.
Both the Pulse Backup Controller and Pulse CSED provide flexible configurations for whole home backup electrical architecture. With the whole home backup architecture, Schneider Electric’s control relays must be used for any loads that would overload the Inverter in backup mode. Alternatively, large loads can be configured for non-backup (partial home backup).
Schneider Inverter
The Schneider Inverter only works with the Schneider Boost batteries, and does not have a communication link to third party batteries.
Rapid shutdown devices are required for Schneider Home. APsmart parts include RSD-S-PLC (handles one single PV module) and RSD-D (handles two PV modules), but any outdoor-rated Safety Extra Low Voltage (SELV) normally closed mushroom switch accepted by your AHJ will also be compatible.
No, you cannot make a line-side tap connection from the Schneider Inverter to the Schneider Pulse CSED Panel. Line-side tap connection requires that the wires from the inverter are connected to the service wires on the line side of the service disconnect. The inverter output circuit should be terminated on a circuit breaker installed on the bus bar inside the Pulse CSED.
Maximum allowable PV for AC coupling is 150% of the continuous output rating (i.e., 1.5 x 7.68kW = 11.5kW) and each MPPT can typically only service the current from one string, however, the inverter has four MPPT channels.
If there is any issue with one of your Schneider Home products, call the Customer Care Center (CCC) at 1-877-SEHOME1.
The following criteria must be met for an RMA to be initiated:
- You have completed the Schneider Home Certification training.
- The Schneider Home system is still under warranty based on commissioning date.
- CCC has remotely troubleshooted your issue and determined a replacement is needed.
If the following criteria are met, Schneider Electric will ship you your replacement product in 3-5 business days, or you can go to your nearest distributor location to pick up your replacement product if in stock.
Time of Use Savings utilizes stored energy when rates are high. It aligns with California's NEM 3 / NBT rate structure, which makes it advantageous to store and use instead of export solar energy. The excess is used to charge the battery, and stored energy minimizes consumption during peak hours.
Self consumption prioritizes solar and battery power to reduce grid use. The battery charges first and won’t discharge below its Reserve SOC setting (default 50%), and battery power is not exported to the grid.
Max Backup Reserve keeps the Boost battery charged and ready for disruptions, with or without solar, and Storm Mode prioritizes fully charging the battery so a home can stay powered longer during outages.
PCS settings are configured at the time of commissioning, so utilizing new system features released via firmware updates requires re-commissioning.
Boost
Both the Pulse Backup Controller and Pulse CSED provide flexible configurations for whole home backup electrical architecture. With the whole home backup architecture, Schneider Electric’s control relays must be used for any loads that would overload the Inverter in backup mode. Alternatively, large loads can be configured for non-backup (partial home backup).
Time of Use Savings, Self-Consumption, Max Backup Reserve, Storm Mode
Use stored energy to save money when utility rates are high. Automatically import rate schedule for the homeowner’s utility to simplify setup.
Time of Use Savings mode is aligned with the NEM 3 / NBT rate structure, which makes it more advantageous to store and use, rather an export solar energy. Solar energy that exceeds the house loads is used to charge the battery. Stored energy is used to minimize consumption at the onset of evening peak rates.
Boost battery maintained at full capacity for maximum grid outage protection. Works with or without solar.
Storm on the horizon? Prioritize fully charging your battery and stay powered longer during an outage.
Multiple inverters on the same site is a feature planned in the roadmap.
This requires the battery to operate in select operating modes with automated self-checks to ensure it is still operating in a compliant mode after commissioning.
Other
Yes, rapid shutdown devices are required for Schneider Home. Schneider Home is compatible with the following part numbers from APsmart:
- RSD-S-PLC which handles one single PV module
- RSD-D which handles two PV modules
If there is any issue with one of your Schneider Home products, call the Customer Care Center (CCC) at 1-877-SEHOME1.
The following criteria must be met for an RMA to be initiated:
- You have completed the Schneider Home Certification training.
- The Schneider Home system is still under warranty based on commissioning date.
- CCC has remotely troubleshooted your issue and determined a replacement is needed.
If the following criteria are met, Schneider Electric will ship you your replacement product in 3-5 business days, or you can go to your nearest distributor location to pick up your replacement product if in stock.
No, Schneider Home is only compatible with APsmart rapid shutdown devices. If a different device is used with Schneider Home, then the warranty for the products and system will be voided.
The efficiency of a DC-coupled system compared to an AC-coupled system in solar energy setups depends on several factors, but both systems have their own advantages and considerations.
In a DC-coupled system, where solar panels are directly connected to batteries, there may be slightly fewer conversion steps, potentially reducing energy losses. However, this simplicity also means that there might be limitations in terms of system flexibility.
AC-coupled systems use an inverter to convert DC power from solar panels to AC for use in the home or grid. This AC power can then be converted back to DC for charging batteries if an energy storage system is part of the setup. While this introduces more conversion steps, it provides flexibility in choosing different components, especially for retrofitting existing solar installations.
Schneider Boost battery
Maximum system size is three batteries (30 kWh), connected to a single Schneider Inverter.
Schneider Boost has a DC output and requires the Schneider Inverter to connect to AC loads and the grid. AC coupling the system with third party solar inverters is planned.
DC‑coupled systems are slightly more efficient because they avoid extra power conversions. AC‑coupled systems add conversion steps but offer more flexibility, especially for retrofits or mixing different components.
Less than half a second.
Both the Pulse Backup Controller and Pulse CSED provide flexible configurations for whole home backup electrical architecture. With the whole home backup architecture, Schneider Electric’s control relays must be used for any loads that would overload the Inverter in backup mode. Alternatively, large loads can be configured for non-backup (partial home backup).
The Pulse Backup Controller hardware is designed for a generator integration. Firmware is planned in the roadmap.
Time of Use Savings utilizes stored energy when rates are high. It aligns with California's NEM 3 / NBT rate structure, which makes it advantageous to store and use instead of export solar energy. The excess is used to charge the battery, and stored energy minimizes consumption during peak hours.
Self Consumption prioritizes solar and battery power to reduce grid use. The battery charges first and won’t discharge below its Reserve SOC setting (default 50%), and battery power is not exported to the grid.
Max Backup Reserve keeps the Boost battery charged and ready for disruptions, with or without solar, and Storm Mode prioritizes fully charging the battery so a home can stay powered longer during outages.
This requires the battery to operate in select operating modes with automated self-checks to ensure it is still operating in a compliant mode after commissioning.
Refer to the Schneider Home Solar and Energy Storage Solutions brochure for required components. PCS settings are configured – at the time of commissioning, so utilizing new system features released via firmware updates requires re-commissioning.
Schneider Boost battery modes
Time of Use Savings, Self-Consumption, Max Backup Reserve, Storm Mode
Use stored energy to save money when utility rates are high. Automatically import rate schedule for the homeowner’s utility to simplify setup.
Time of Use Savings mode is aligned with the NEM 3 / NBT rate structure, which makes it more advantageous to store and use, rather an export solar energy. Solar energy that exceeds the house loads is used to charge the battery. Stored energy is used to minimize consumption at the onset of evening peak rates.
The inverter attempts to minimize grid use by prioritizing use of solar and battery energy over grid energy to run house loads. This requires the battery to first be fully charged (priority is given to solar to charge the battery). The battery will not be discharged below the settable Reserve SOC limit (default 50%). Battery energy will not be exported to grid.
Boost battery maintained at full capacity for maximum grid outage protection. Works with or without solar.
Storm on the horizon? Prioritize fully charging your battery and stay powered longer during an outage.
Other
If there is any issue with one of your Schneider Home products, call the Customer Care Center (CCC) at 1-877-SEHOME1.
The following criteria must be met for an RMA to be initiated:
- You have completed the Schneider Home Certification training.
- The Schneider Home system is still under warranty based on commissioning date.
- CCC has remotely troubleshooted your issue and determined a replacement is needed.
If the following criteria are met, Schneider Electric will ship you your replacement product in 3-5 business days, or you can go to your nearest distributor location to pick up your replacement product if in stock.
The efficiency of a DC-coupled system compared to an AC-coupled system in solar energy setups depends on several factors, but both systems have their own advantages and considerations.
In a DC-coupled system, where solar panels are directly connected to batteries, there may be slightly fewer conversion steps, potentially reducing energy losses. However, this simplicity also means that there might be limitations in terms of system flexibility.
AC-coupled systems use an inverter to convert DC power from solar panels to AC for use in the home or grid. This AC power can then be converted back to DC for charging batteries if an energy storage system is part of the setup. While this introduces more conversion steps, it provides flexibility in choosing different components, especially for retrofitting existing solar installations.
PCS functionality would be a firmware upgrade, however PCS settings need to be configured at the time of commissioning. To use the features, the system would need to be re-commissioned when the firmware is released.
Matter
Matter is a universal communication standard, whereas Zigbee is a local communication protocol. As a smart‑home standard, Matter lets devices from different brands work together using one app. Created by the Connectivity Standards Alliance ( Amazon, Apple, Google, and Schneider Electric), it ensures simple, secure communication between compatible products.
Apple: To set up HomePod, you need an iPhone or iPad. Update your iPhone or iPad to the latest version of iOS or iPadOS. To set up your HomePod (2nd generation), you need an iPhone with iOS 16.3 or later, or an iPad with iPadOS 16.3 or later.
Google: You need a Google Account, an Android phone or tablet with Android 8.1 or later and with Google Play services version 22.48.14; Or an iPhone/iPad with iOS 16.5 or later Bluetooth Low Energy (BLE) 4.2 or higher.Latest version of the Google Home app from the Play Store or App Store.
Amazon Alexa: Alexa app version: 2.2.491118.0 or later and up to date firmware for the supported Matter hub.
Samsung SmartThings: you will need an Android device running SmartThings App version 1.7.91 or higher. iOS device running iOS 16.2 or higher and SmartThings App version 1.6.94 or higher. If you're using a Samsung SmartThings Matter controller listed above, it will need a firmware version 45.9 or higher and match the models listed.
Apple Home
Apple HomePod (1st )
Apple HomePod (2nd )
Apple HomePod Mini
Apple TV HD/Apple TV (4th generation)
Apple TV 4K (1st generation)
Apple TV 4K (2nd generation)
Apple TV 4K (3rd generation 64/128gb)
Google Home
Nest Hub (second-gen)
Google Home
Google Home Mini
Nest mini
Nest Audio
Nest Hub (1st Generation)
Nest Hub (2nd Generation)
Nest Hub Max
Google Nest Wifi Pro
Google Nest Wifi Router / Point
Samsung SmartThings
Aeotec SmartThings Smart Home Hub
Samsung SmartThings Station
Samsung SmartThings Hub Dongle
Samsung SmartThings Hub v2
Samsung SmartThings Hub v3
Samsung Smart TVs CU8000 and CU7000 (2023)
Samsung MicroLED TV MNA89MS1BA (2023)
Samsung Smart Monitor M80C (2023)
Samsung Soundbar HW-Q990C (2023)
Samsung NEO QLED 8k and 4K (2023)
Family Hub refrigerator, model numbers
RF29CB9900QKAA (US)
RF23CB9900QKAA (US)
RF85C9581APW (Korea)
Amazon Alexa
Echo (2nd generation)
Echo (3rd generation)
Echo (4th generation)
Echo Dot(3rd generation) (with and without clock)
Echo Dot(4th generation) (with and without clock)
Echo Dot(5th generation) (with and without clock)
Echo Flex
Echo Input
Echo Plus (2nd generation)
Echo Pop
Echo Show 5 (1st generation)
Echo Show 5 (2nd generation)
Echo Show 5 (3rd generation)
Echo Show 8 (1st generation)
Echo Show 8 (2nd generation)
Echo Show 8 (3rd generation)
Echo Show 10 (3rd generation)
Echo Show 15 (1st generation)
Echo Studio
Eero Pro 6E, Pro 6, 6 Plus, 6, PoE 6, and PoE Gateway
Eero Max 7
Other platforms
Nabu Casa Home Assistant Yellow
Home Assistant (Sky Connect dongle)
Comcast xFi Advanced Gateway
Hubitat Elevation Model C-8 hub
This may be due to either network interference or network congestion or loss of internet. First, please ensure you are running 2.4 GHz Wi-Fi.
If you are using dual-band routers, ensure the networks have different SSIDs or switch off the 5GHz band.
Make sure the number of Wi-Fi connected devices are within wireless network range of your router.
Reconnect your smart device to Wi-Fi, and make sure your signal is strong enough.
Restart your Matter-compatible Schneider X Series device.
Matter requires a platform to commission devices. If you don’t have a Matter-compatible hub or ecosystem, you can commission them with the Schneider Home App. It lets you control your devices with a smart phone, as well as track your energy consumption and costs.
Multi-admin is a key part of the Matter specification and allows a device in one ecosystem to be shared with and controlled by another. If you have an Amazon Echo, HomePod mini, and Google Nest Thermostat and buy a device that supports Matter, you can add it to the Alexa, HomeKit, and Google Home ecosystem(s), then use any of them to control the device. The status will be synchronized in all three.
To share your device from one ecosystem to another, you first commission it to one, then generate a QR code to add it to another Matter ecosystem.
All Matter-compatible Schneider X Series devices require a neutral wire. For the best experience, ensure that your mobile device runs on iOS or Android, has Bluetooth and Wi-Fi connectivity, and that you have a consistent 2.4Ghz Wi-Fi connection. (They are currently not compatible with 5Ghz).
Commissioning Matter-compatible devices requires internet connectivity, but after that, your Matter devices will work as long as there’s Wi-Fi and the Matter controller is connected to the same network. Communicating with your devices remotely outside of your home network also requires internet access.
Matter compatible Schneider X Series devices currently only support 2.4 GHz network connections.
Older Schneider X Series Wi-Fi devices are not compatible with Matter. The limit for connected devices is determined by the hub or controller. Some allow a maximum of six devices, while others support more. We recommended selecting a hub according to your needs.
Your smart device data and user information is private and secure thanks to multiple layers of encryption.
For network, password, and router updates, do a factory reset and recommission the device. For offline devices, ensure the Wi-Fi network is working normally. If there are no problems with the network, reset the device and see if it reconnects. You can also try getting the Wi-Fi router closer or adding a Wi-Fi repeater near to the device. If the problem persists, do a factory reset and re-add the device.
If the hub does not have internet connectivity, depending on the ecosystem, you might lose some features such as commissioning of new devices and the use of voice commands, but the devices will still be controllable and perform all the automations.
To reset your device:
Long press (T > 10s) on both up and down buttons for switch and dimmer.
Long press (T > 10s) on the reset button for Receptacle and plug.
Once reset, Green LED flashes in 2Hz (ON-time 250ms, OFF-time 250ms), and the device comes back to the commissioning mode which lasts for 30s.
X Series Wiring Devices
You can use any of the apps from ecosystems that support matter such as:
- Schneider Home app (Andorid/iOS)
- Apple HomeKit app on devices running iOS 16.1 or newer.
- Samsung SmartThings app (Android / iOS)
- Google Home app (Android / iOS)
- Amazon Alexa app (Android / iOS)
- Home Assistant (Android / iOS)
- And more…
Matter is a standard that allows the interconnectivity between brands. Now with Matter, certified devices from different brands can talk to each other and work together seamlessly across Matter-compatible platforms using just one app.
Some examples of the apps that allow this are: Apple Home, Google Home, SmartThings and Amazon Alexa. This feature is not supported if you use Schneider Home.
No, your current Schneider X Series Wi-Fi devices are not compatible with Matter.
Yes. All Matter-compatible Schneider X Series devices require a neutral wire.
To ensure you have the best experience with your Matter devices, the following compatibility specifications are recommended:
- A consistent 2.4Ghz Wi-Fi connection. The Matter-compatible Schneider X Series devices are not compatible with 5Ghz Wi-Fi signals.
- Your mobile device runs on iOS or Android and has Bluetooth and Wi-Fi connectivity.
Connectivity
Yes, but only for the initial commissioning. Once devices are commissioned, internet connectivity is not needed for Matter devices to work as long as there is a Wi-Fi network in the house and your devices, Matter controller are in the same wireless network. This is one of the main benefits of Matter, as is the ability to use the devices in a local network. However, when trying to control the devices remotely (outside your home network) an internet connection is required to communicate with the devices.
The limit is determined by the Matter-compatible hub/controller. Some hubs allow a maximum of 6 Matter devices, while some support much more. It is recommended to select a hub according to your needs.
A reset can be done when the device is powered,
- Long press (T > 10s) on both up and down buttons for switch and dimmer.
- Long press (T > 10s) on the reset button for Receptacle and plug.
Once reset, Green LED flashes in 2Hz (ON-time 250ms, OFF-time 250ms), and the device comes back to the commissioning mode which lasts for 30s.
Matter-compatible Schneider X Series devices will be removed from the corresponding App after removal of the corresponding Matter Hub/Controller from the App. However, there is no impact on devices commissioned or shared in other Apps/ecosystems using the multi-admin feature.
In case the hub does not have internet connectivity, depending on the ecosystem, you might lose some features such as commissioning of new devices and the use of voice commands, but the devices will still be controllable and perform all the automations.
Factory reset and recommission the Device.
Matter compatible Schneider X Series devices only support 2.4 GHz network.
This may be due to either network interference or network congestion or loss of internet,
- Please ensure you are running 2.4 GHz Wi-Fi. In case you are using dual-band routers ensure both the networks have different SSID or switch off the 5GHz band
- Make sure the number of Wi-Fi connected devices are within wireless network range of your router.
- Reconnect your smart device to Wi-Fi, and make sure your Wi-Fi signal is strong enough.
- Wait until the network is fixed if your router performs poorly in wireless networks that might result from network congestion.
- Restart your Matter-compatible Schneider X Series device.
Ensure, the Wi-Fi network is working normally. If there are no problems with the network, reset the device and then check if it is reconnected.
If the problem persists, factory reset and add the device. Get the Wi-Fi router closer or add a Wi-Fi repeater near to the device.
Maintenance
Currently the Schneider Home system only supports one inverter and does not support the expansion or upgrade for multiple inverters.
No, the Schneider Home system does not require scheduled maintenance. However, the Schneider Home system should be clear of dust and debris.
Contact Schneider Electric’s Customer Care Center at 1-877-SEHOME1 for product questions or technical support.
The Schneider Home system can be remotely monitored through the Schneider Home mobile app to monitor energy production, your home’s power consumption, and power export to the grid. Download the Schneider Home app from the Apple App or Google Play store.
Yes, the Schneider Home system has been tested and certified to NEC and UL safety standards.
Schneider Home is no longer available. However, if you're interested in smart electrical panels, wiring devices and other smart energy solutions for your home, fill out the Contact us form and a representative will be in touch with our latest offers.