Issue
The PM8000 will not send an email even when the Alert module is setup correctly and on the same network as the SMTP server.
Product Line
PM8000
Environment
Sending alert via SMTP
Cause
This is an issue with all PM8000 firmware versions including and prior to V001.003.001 interacting with some SMTP servers. The PM8000 is able to connect SMTP server; however, the request is rejected with the error, "HELO requires domain address." This can be seen in a Wireshark capture:
Resolution
This is a known issue and has been corrected in the firmware version V001.004.001
Notes
For instructions on upgrading the firmware using ION Setup please follow our knowledgebase article FA244316
The PM8000 will not send an email even when the Alert module is setup correctly and on the same network as the SMTP server.
Product Line
PM8000
Environment
Sending alert via SMTP
Cause
This is an issue with all PM8000 firmware versions including and prior to V001.003.001 interacting with some SMTP servers. The PM8000 is able to connect SMTP server; however, the request is rejected with the error, "HELO requires domain address." This can be seen in a Wireshark capture:
| No. | Time | Source | Destination | Protocol | Length | Info |
| <PM8000> | <SMTP server> | SMTP | 60 | HELO | ||
| <SMTP server> | <PM8000> | SMTP | 94 | HELO requires domain address |
Resolution
This is a known issue and has been corrected in the firmware version V001.004.001
Notes
For instructions on upgrading the firmware using ION Setup please follow our knowledgebase article FA244316
Đã phát hành cho: Schneider Electric Việt Nam
Bạn cần trợ giúp?
Công cụ chọn sản phẩm
Nhanh chóng và dễ dàng tìm được sản phẩm và phụ kiện phù hợp cho các ứng dụng của bạn.
Nhận báo giá
Bắt đầu gửi yêu cầu bán hàng trực tuyến và chuyên gia sẽ liên hệ với bạn.
Nơi mua hàng?
Dễ dàng tìm nhà phân phối Schneider Electric gần bạn nhất.
Trung tâm Hỗ trợ
Tìm sự hỗ trợ cho mọi nhu cầu của bạn tại một nơi.
