Issue:
A customer is attempting to access web reports within PME and received the error message below:
Product Line:
Power Monitoring Expert 7.2.2
Power Monitoring Expert 8.0
Power Monitoring Expert 8.1
Environment:
Web Applications - Web Reports
Cause:
The password for the SQL ION account has expired.
Resolution:
1) Open SQL Server Management Studio on the PME server
2) Expand the Security < Logins section
3) Right-click on the 'ION' account and select 'Properties' from the menu
4) Uncheck 'Enforce password expiration' and click 'OK'
5) Open a command prompt window and run the command 'iisreset'
6) Once the reset completes log in to the PME web page and confirm that reports can now load successfully
A customer is attempting to access web reports within PME and received the error message below:
Product Line:
Power Monitoring Expert 7.2.2
Power Monitoring Expert 8.0
Power Monitoring Expert 8.1
Environment:
Web Applications - Web Reports
Cause:
The password for the SQL ION account has expired.
Resolution:
1) Open SQL Server Management Studio on the PME server
2) Expand the Security < Logins section
3) Right-click on the 'ION' account and select 'Properties' from the menu
4) Uncheck 'Enforce password expiration' and click 'OK'
5) Open a command prompt window and run the command 'iisreset'
6) Once the reset completes log in to the PME web page and confirm that reports can now load successfully
Đã phát hành cho:Schneider Electric Việt Nam
