Issue:
Does my Smart-UPS have Equipment Protection Policy (EPP) coverage?
Product Line:
Smart-UPS, Smart-UPS Online
Environment:
All models, All Serial Numbers
Cause:
Schneider Electric offers an Equipment Protection Policy that covers surge damage due to defective products on many 120v UPS Systems and Surge Protectors
Resolution:
All Smart-UPS and Smart-UPS Online products include robust Surge Protection and line filtering. Depending on the design and application, we also include an Equipment Protection Policy on many units.
All 120-volt Line Interactive Smart-UPS offer EPP coverage. This includes most models with the prefix SU, SUM, SC, SMC, SMT or SMX
Smart UPS models that do not include EPP coverage:
- All Smart-UPS Online models. This includes all models with the prefix SURT, SURTD, SURTA, or SRT
- All line Interactive models designed for use in 200v, 208v, 230v, or 240v environments. This includes most models with the suffix I, J, T, or HV
- Any unit installed outside of the U.S. or Canada
If you have any questions about EPP coverage, you can check the complete policy here: https://www.se.com/us/en/work/support/product-support/equipment-protection-policy/
If you need to open an EPP claim for your UPS, please contact your local Customer Care Center for assistance.
