Why does my SRTL2K2RM1UC, SRTL2K2RM1UNC, SRTL3KRM1UC, or SRTL3KRM1UNC not turn the output on automatically after a power outage?
Issue:
The UPS may have trouble auto restarting after input power is restored to your SRTL2K2RM1UNC, SRTL2K2RM1UC, SRTL3KRM1UNC, or SRTL3KRM1UC units
Product Line:
SRTL2K2RM1UNC, SRTL2K2RM1UC, SRTL3KRM1UNC, or SRTL3KRM1UC
Resolution:
In firmware's 06.1 IDs 1034/1035 and later, we improved the output auto-restart mechanism according to the input power status. The output power should turn back on as long as input power is acceptable and the unit is not in a fault state.
Please follow FAQ https://www.apc.com/us/en/faqs/FA164737/ in order to upgrade your UPS firmware to 06.1 or later.
The UPS may have trouble auto restarting after input power is restored to your SRTL2K2RM1UNC, SRTL2K2RM1UC, SRTL3KRM1UNC, or SRTL3KRM1UC units
Product Line:
SRTL2K2RM1UNC, SRTL2K2RM1UC, SRTL3KRM1UNC, or SRTL3KRM1UC
Resolution:
In firmware's 06.1 IDs 1034/1035 and later, we improved the output auto-restart mechanism according to the input power status. The output power should turn back on as long as input power is acceptable and the unit is not in a fault state.
Please follow FAQ https://www.apc.com/us/en/faqs/FA164737/ in order to upgrade your UPS firmware to 06.1 or later.