Issue
If a custom image has been selected in the System Theme, notification emails received while the "Include email header" setting is enabled will have a "broken image" icon:
Product Line
Power Monitoring Expert 2020
Power Monitoring Expert 2021
Power Monitoring Expert 2022
Power Monitoring Expert 2023
Power Monitoring Expert 2024
Environment
Notifications
Event Notification Module (ENM)
Web Applications
Cause
Custom images in notification emails are not currently supported.
Resolution
There is currently no workaround to include a custom image in emails directly sent by the Event Notification Module.
To prevent the "broken image" icon from displaying in the notification emails:
1. In the PME Web Applications, navigate to the Settings tab > Alarms > Notifications > Settings.
2. Uncheck "Include email header", then click Save.
