Issue:
Why can DCE not see my backups when I go to restore?
Product Line:
EcoStruXure Data Center Expert
Environment:
DCE, potentially any version.
Cause:
In some instances, DCE once connected to a share, may not see backups that, when you launch to that share with a file explorer in your OS, appear to be present.
Resolution:
This can be caused by a few different issues. Of the most common issues:
1: Backups in the share are from a different version of DCE.
2: Multiple servers are using the same backup location.
3: Multiple different versions of DCE have backups in the same directory.
4: Backups never actually completed.
Please make sure that the backups are actually completing, that you have the appropriate read/write rights set on the share, nothing else is trying to access the share currently, and that the backup you're trying to access is the only file in the share.
