Issue
Power Quality Reports are not working and showing "An Unexpected error has occurred"
Product Line
Power Monitoring Expert 7.2.x
Power Monitoring Expert 8.x
Power Monitoring Expert 9.0
Power Monitoring Expert 2020
Power Monitoring Expert 2021
Power Monitoring Expert 2022
Power Monitoring Expert 2023
Power Monitoring Expert 2024
Environment
Power Monitoring Expert Software Configuration
Cause
System logs in Management Console show errors stating " Groups already has a rate of…. Group can only have one rate…Please fix this and run the import"
This is caused when the PowerQuality.csv contains multiple rates
Resolution
*Warning: Take backups of any files prior to modifying them. Ensure the backups are in a location that will not be overwritten (i.e. the Desktop)
1.) Locate the PowerQualityGroups.csv file which is located under the folder : {root install folder}\Applications\Power Quality\
2.) Make sure there is only one rate under Column E as per the following guide
Please see the following guide for reference to the PowerQualityGroup definitions and configuration
