What is the Symmetra™ Single Phase Frame and Modules Warranty coverage?

Question

Accepted Answer

Question:

What is the Symmetra™ Single Phase Frame and Modules Warranty coverage?

Environment:

Symmetra™ Single Phase (Symmetra LX™, Symmetra RM™) – All Serial Numbers

Resolution:

Symmetra models that start with SYH and SYA come with a 2-year warranty for the frame, and Modules (Intelligence, battery and power modules).

The warranty period begins on the original date of purchase.
Schneider Electric reserves the right to deny warranty service in cases of misuse or product modification.

Warranty Extension:

The warranty for the UPS and its modules can be extended by purchasing an extended warranty or service plan for the UPS frame or external battery frame.
The warranty coverage for modules installed in these frames will follow the frame’s warranty coverage.
Symmetra unit warranties can be extended for up to a maximum of 10 years as long UPS has existing warranty see product page for available warranty and service plan options
Refer to the 1-Phase Symmetra Recommended Service Lifecycle for more details.

Out-of-Warranty Options:

We offer warranty options for out-of-warranty Symmetra UPS systems that passes Risk assessment. Please consult an authorized reseller or contact an APC Customer Care Representative for available options.

Support:

If you have any questions or any issues you would want assistance with, please do contact our Technical Support team :

Please have the Following Information before contacting us.

Model Number
Serial number of the frame and the module To find serial number of frame see Where are Single-phase Symmetra frame serial numbers located?
Proof of Purchase (Optional)

Đã phát hành cho: Schneider Electric Việt Nam