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Video: PowerLogic PM5500 - Upgrade Procedure for Firmware using FTP
Product Line
PM5500
Environment
Firmware Upgrade
Resolution
*Warning: The firmware utilities listed here can cause permanent damage to your product if applied incorrectly. Before downloading any firmware updates, verify the firmware you are downloading is appropriate for the specific model number of your product. If you have any doubts, contact Technical Support for guidance.*
*Warning: Devices should be disconnected from all monitoring software before performing a firmware upgrade*
NOTE: If the firmware version is earlier than Firmware V1.01.00 then download V1.01.00 and see FA237920 for a walk through on upgrading using DLF-3000.
If the meter is not already at Firmware V2.3.0, download V2.3.0 and follow the steps or video below to upgrade to Firmware V2.3.0 and then download the latest firmware version, Firmware V2.7.4, and repeat those steps.
NOTE: This procedure explains how to upgrade the firmware using the meter's FTP server.
NOTE: If there are custom files such as web pages added to the meter's FTP server, there may not be enough memory on the meter's Ethernet communications card to paste the files which will result in an error. If so, these files will need to be temporarily removed from the meter before proceeding. Once upgraded, they can be copied back.
NOTE: If the status page indicates that one of the upgrade processes failed, restart the upgrade process from Step 1.
NOTE: When using the meter's webpage after completing the firmware upgrade some tabs may not load. Clear the web browser's cache and reload the page to fix broken tabs.
PM5500
Environment
Firmware Upgrade
Resolution
*Warning: The firmware utilities listed here can cause permanent damage to your product if applied incorrectly. Before downloading any firmware updates, verify the firmware you are downloading is appropriate for the specific model number of your product. If you have any doubts, contact Technical Support for guidance.*
*Warning: Devices should be disconnected from all monitoring software before performing a firmware upgrade*
NOTE: If the firmware version is earlier than Firmware V1.01.00 then download V1.01.00 and see FA237920 for a walk through on upgrading using DLF-3000.
If the meter is not already at Firmware V2.3.0, download V2.3.0 and follow the steps or video below to upgrade to Firmware V2.3.0 and then download the latest firmware version, Firmware V2.7.4, and repeat those steps.
NOTE: This procedure explains how to upgrade the firmware using the meter's FTP server.
- Start by power cycling the meter.
- Open Windows Explorer and connect to the meter by entering ftp:\\XX.XX.XX.XX and replace "X"with IP Address of the meter to be upgrade.
- It may be necessary to hold the Alt key down and click "VIEW" "Open site in File Explorer" if you opened FTP in Internet Explorer.
- Enter a Product Master username and password when prompted (the default username and password are user2 and pass2). There should be a www and fw folder displayed.
- Copy the PM5500StartUpgrade.shtml file into the www folder.
- Copy the App2.out and PM556x_vX.Y.Z.fwa files into the fw folder.
NOTE: If there are custom files such as web pages added to the meter's FTP server, there may not be enough memory on the meter's Ethernet communications card to paste the files which will result in an error. If so, these files will need to be temporarily removed from the meter before proceeding. Once upgraded, they can be copied back.
- Exit Windows Explorer after the file copying is complete.
- Open a browser and enter http://XX.XX.XX.XX/PM5500StartUpgrade.shtml and replace "X"with IP Address of the meter to be upgrade to trigger the upgrade.
- Enter the login credentials when prompted to begin the upgrade process.
NOTE: If the status page indicates that one of the upgrade processes failed, restart the upgrade process from Step 1.
NOTE: When using the meter's webpage after completing the firmware upgrade some tabs may not load. Clear the web browser's cache and reload the page to fix broken tabs.
Publisert for:Schneider Electric Norway
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