Issue
Users need guidance on initiating the Return Material Authorization (RMA) process for repairing SAGE RTU products.
Product
SAGE RTU Product Line
Environment
Utility substations or industrial sites where SAGE RTU units require repair or replacement.
Cause
Damaged or malfunctioning hardware components in SAGE RTU devices that need factory repair services.
Resolution
To request an RMA for repairs:
- Email your request to SageRTU_Support@se.com.
- Review the Return Services Policies and complete the RMA Request Form.
- Prepare essential details:
- Tag numbers of affected products
- Serial numbers
- Best practices:
- Remove known good parts to minimize repair costs
- Ensure accurate information for faster processing
