Issue:
The customer has a remote keypad attached to the drive and the display shows A-17.
Product Line:
ATV312 ATV320
Environment:
All serial numbers, all model numbers
Cause:
Customer has "A-17" on the remote keypad, and he can't access any of the menus.
Resolution:
• A button has been held down for more than 10 seconds.
• The keypad is disconnected.
• The "keypad" wakes up when a button is pressed.
The customer has a remote keypad attached to the drive and the display shows A-17.
Product Line:
ATV312 ATV320
Environment:
All serial numbers, all model numbers
Cause:
Customer has "A-17" on the remote keypad, and he can't access any of the menus.
Resolution:
• A button has been held down for more than 10 seconds.
• The keypad is disconnected.
• The "keypad" wakes up when a button is pressed.
Released for:Schneider Electric USA
