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Can the VW3A3721 Ethernet module be used with ATS480 soft starters?

Resolution:

No, the VW3A3721 Ethernet module is not compatible with ATS480 soft starters. Using this module will trigger an INF6 error.

The ATS480 requires a specific Ethernet communication module. Installing an unsupported module like the VW3A3721 leads to compatibility issues and fault codes such as INF6.

To enable Ethernet communication on ATS480:

  • Use the VW3A3720 Ethernet module
  • Ensure the module firmware version is V2.1 IE28 or later

If this article does not answer your question, check out our FAQ database that has answers to more commonly asked questions:

Frequently Asked Questions - Schneider Electric (se.com)

If this FAQ did not solve your issue, you can call us at 1-888-778-2733 Option 2 and then 4 or e-mail us atdrive.products.support@se.comto create a case with our Technical Support Team.

If you are not located in North America, please contact your local Customer Care Center for assistance:

Support | Schneider Electric Global (se.com)

Schneider Electric USA

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