Can a customer call DPSG directly, for Drive and Softstart troubleshooting help?
Issue :
Drives Product Support Group direct contact number.
Product Line :
Altivar Drives & Altistart Soft Starts
Cause :
How to contact the support group for drive and soft start.
Resolution :
Yes. Call our Toll Free number at 1-888-778-2733.
Select option 1 to enter an existing case number, or key in your 5-digit Premier Support Contract number.
OR
Select option 2 for Technical Support Queue
And
Select option 4 for AC Drives and Softstarts
Email address is drive.products.support@se.com
Chat live via chat portal : Live Chat Support
Normal hours are 8am to 8pm EST, Monday to Friday. Emergency support is available outside normal hours for a fee or available to customers with a Premier Support Contract.
If this article does not answer your question, check out our FAQ database that has answers to more commonly asked questions:
If this FAQ did not solve your issue, you can call us at 1-888-778-2733 Option 2 and then 4 or e-mail us at drive.products.support@se.com to create a case with our Technical Support Team.
If you are not located in North America, please contact your local Customer Care Center for assistance:
Released for: Schneider Electric USA
