Issue:
Repairing Drives or Softstarts that are damaged by lightning.

Product Line:
All Altivar and Altistart products.

Resolution:
It is not recommended to attempt repair on equipment that has been damaged by a lightning strike or other similar power surge.  In this scenario, some components will be damaged immediately and others will be stressed and fail prematurely.   This often creates a situation where the drive product will require ongoing repairs as further component failures occur.  This can quickly lead to repair costs in excess of replacement costs along with increased downtime.  For this reason it is recommended to replace any equipment that has sustained a massive power surge or lightning strike.

If this article does not answer your question, check out our FAQ database that has answers to more commonly asked questions:

Frequently Asked Questions - Schneider Electric (se.com)

If this FAQ did not solve your issue, you can call us at 1-888-778-2733 Option 2 and then 4 or e-mail us at drive.products.support@se.com to create a case with our Technical Support Team.

If you are not located in North America, please contact your local Customer Care Center for assistance:

Support | Schneider Electric Global (se.com)“

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